Information
Terms and Conditions
OUR RETURN & XCHANGE POLICY:
1) All exchanges must be done within 30 days of Purchase. Product exchanged must be new condition and not have been worn out riding. You Must email us at liljoesleather@yahoo.com For Return and XChange Authorization form. Packages sent without exchange form will be Charged a 20% Restocking Fee.
2) There is No charge for Stock Item X-Changes except for Size Charge and Postage
3) a request for return for refund must be made within 15 days of receipt of your order. 4) Unless the returned item is defective, you are responsible for return shipping charges, item is subject to inspection to verify it is new and unused. 5) All Returned items are subject to a 20% restocking fee. Shipping Charges are not refundable. 6) There is a 10% fee on all Order Cancellations
Our Guarantee:
Our lifetime guarantee "Guaranteed 4 Life" covers the workmanship and materials on all of our American made chaps, jackets, vests and pants as long as you own them. This includes any problem with snaps, zippers, seams and grommets that arise due to normal use of the garment. If you have any problem please e-mail us or call 1-800-643-3321. We will arrange to have your garment sent back to us. Our guarantee does not cover the liner or any hardware attached to the liner. Any garments that have been abused (accidents, knife fights, altered, or failure to properly maintain the garment or customer abuse) will not be covered. We do not cover the Fading on Denim Products. Gloves and items in our accessories section are not covered by our lifetime warranty. Garments that have had pins or patches installed can be repaired but not replaced.
If you have any questions contact us at:
or Call us @ 800-643-3321